Relationship Banker
Salisbury, MA Salisbury, MA Full-time Full-time Estimated:
$31.
4K - $39.
7K a year Estimated:
$31.
4K - $39.
7K a year 17 hours ago 17 hours ago 17 hours ago Description:
Newburyport Bank is a premier community bank in the Greater Seacoast looking to expand our team.
If you seek an organization that treats customers, employees, and community members with respect, fairness, and an unwavering commitment to professional growth and development, apply now! The Relationship Banker is responsible for all customer service duties, recommendations, and Relationship Management while reaching established goals.
The Relationship Banker regularly utilizes Newburyport Bank's Service Excellence Standards and product knowledge to develop customer relationships by performing the essential functions below.
Operational Effectiveness:
Maintain a thorough knowledge of all Newburyport Bank products, services, procedures, policies, and appropriate regulatory and compliance issues relating to daily job functions.
Deepen relationships with new and existing customers by discussing and identifying their financial needs, including referring to other colleagues and departments to meet customer needs.
Meets performance goals consistently while actively promoting products and services.
Participate in all Bank-wide incentive programs and Bank business development initiatives.
Service customers by processing various transactions with minimal or no errors, including but not limited to accepting checks for cash and deposit; processing payments for loans and other services; maintaining necessary logs and processing mailed deposits; completing incoming and outgoing wire documentation.
Issue money orders and official checks, processes coins, and orders customer checks according to Newburyport Bank policies and procedures, assessing appropriate fees for all services.
Verifies all transactions, places hold when appropriate, and balances cash drawer upon completion of the assigned shift to ensure compliance.
Opens new Consumer and Business accounts, Certificates of Deposit, and all other ancillary products the Bank offers.
Answer customer questions, provide account opening information, and ensure proper paperwork is completed and entered into the system.
Assist with ATM-related issues and daily ATM balancing procedures.
Aid with verification of incoming and outgoing Fed cash shipments.
Performs security function by opening and closing Bank and Vault, ensuring overall safety and security of Bank grounds.
Maintains customer confidentially and retention of bank documents per Newburyport Bank policies.
Customer Focus:
Consistently provides superior and professional Customer Service.
Participates in civic, social, and community relations activities to promote and strengthen the image of the Bank.
Requirements:
Minimum high school education or equivalent in addition to 3
years of retail or customer service experience, preferably in a teller or customer service role, or an equivalent combination of both.
Proficiency with Microsoft applications, including Outlook, Word, and Excel.
Comfortable with utilizing internet-based applications.
Basic understanding and aptitude for math, working with numbers, and cash handling.
Demonstrative aptitude for Customer Service and comfort level with verbal and written communications, detail orientation, and organizational skills.
Ability to work effectively as part of a team.
Ability and willingness to work nights and weekends as requested.
Physical Requirements:
Prolonged periods of sitting at a desk and working on a computer.
Must be able to lift up to 15 pounds at a time.
Member FDIC Member DIF EOE/Disabilities Veterans Equal Housing Lender Bank NMLS#413282 PM21.
Estimated Salary: $20 to $28 per hour based on qualifications.
$31.
4K - $39.
7K a year Estimated:
$31.
4K - $39.
7K a year 17 hours ago 17 hours ago 17 hours ago Description:
Newburyport Bank is a premier community bank in the Greater Seacoast looking to expand our team.
If you seek an organization that treats customers, employees, and community members with respect, fairness, and an unwavering commitment to professional growth and development, apply now! The Relationship Banker is responsible for all customer service duties, recommendations, and Relationship Management while reaching established goals.
The Relationship Banker regularly utilizes Newburyport Bank's Service Excellence Standards and product knowledge to develop customer relationships by performing the essential functions below.
Operational Effectiveness:
Maintain a thorough knowledge of all Newburyport Bank products, services, procedures, policies, and appropriate regulatory and compliance issues relating to daily job functions.
Deepen relationships with new and existing customers by discussing and identifying their financial needs, including referring to other colleagues and departments to meet customer needs.
Meets performance goals consistently while actively promoting products and services.
Participate in all Bank-wide incentive programs and Bank business development initiatives.
Service customers by processing various transactions with minimal or no errors, including but not limited to accepting checks for cash and deposit; processing payments for loans and other services; maintaining necessary logs and processing mailed deposits; completing incoming and outgoing wire documentation.
Issue money orders and official checks, processes coins, and orders customer checks according to Newburyport Bank policies and procedures, assessing appropriate fees for all services.
Verifies all transactions, places hold when appropriate, and balances cash drawer upon completion of the assigned shift to ensure compliance.
Opens new Consumer and Business accounts, Certificates of Deposit, and all other ancillary products the Bank offers.
Answer customer questions, provide account opening information, and ensure proper paperwork is completed and entered into the system.
Assist with ATM-related issues and daily ATM balancing procedures.
Aid with verification of incoming and outgoing Fed cash shipments.
Performs security function by opening and closing Bank and Vault, ensuring overall safety and security of Bank grounds.
Maintains customer confidentially and retention of bank documents per Newburyport Bank policies.
Customer Focus:
Consistently provides superior and professional Customer Service.
Participates in civic, social, and community relations activities to promote and strengthen the image of the Bank.
Requirements:
Minimum high school education or equivalent in addition to 3
years of retail or customer service experience, preferably in a teller or customer service role, or an equivalent combination of both.
Proficiency with Microsoft applications, including Outlook, Word, and Excel.
Comfortable with utilizing internet-based applications.
Basic understanding and aptitude for math, working with numbers, and cash handling.
Demonstrative aptitude for Customer Service and comfort level with verbal and written communications, detail orientation, and organizational skills.
Ability to work effectively as part of a team.
Ability and willingness to work nights and weekends as requested.
Physical Requirements:
Prolonged periods of sitting at a desk and working on a computer.
Must be able to lift up to 15 pounds at a time.
Member FDIC Member DIF EOE/Disabilities Veterans Equal Housing Lender Bank NMLS#413282 PM21.
Estimated Salary: $20 to $28 per hour based on qualifications.
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